Returns & Exchanges
At Metal Roofing Screws, we stand by the quality of our fasteners and offer a 30-day return window for unused, unopened products to ensure your project is completed to your satisfaction. Items must be in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the specific quantity of screws or fasteners you wish to return.
Secure the Package
Place the items back in their original boxes, ensuring they are packed securely to prevent damage during transit back to our warehouse.
Ship to Warehouse
Apply the provided return shipping label and drop the package off at your nearest authorized carrier location.
Inspection and Refund
Once our team verifies the condition of the hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing